FAQ

Moxa therapy is an ancient form of Traditional Chinese Medicine (TCM) that uses heat from burning the mugwort herb (moxa) to stimulate specific acupoints on the body. This helps to promote healing, balance energy, and improve overall well-being. At Doctor Moxa, we’ve modernized this technique, offering a smoke-free, easy-to-use system with herbal patches and smartpods for adjustable heat, giving you the benefits of moxa therapy without the hassle.

Moxa therapy is known for supporting a range of wellness needs by promoting energy flow and balance. Here are some key areas it may help with:

• Pain Relief: Supports relief from aches and stiffness in the back, neck, and joints.
• Improved Circulation: Stimulates blood flow and eases muscle cramps.
• Digestive Health: Helps with bloating, indigestion, and stomach discomfort.
• Women’s Health: Eases menstrual discomfort and supports hormonal balance.
• Stress & Relaxation: Calms the mind, reduces anxiety, and promotes relaxation.
• Sleep Support: Encourages deeper, more restful sleep.
• Immune Balance: Strengthens your body’s natural defenses.
• Inflammation Reduction: Supports the reduction of tension and inflammation in muscles and joints.
• Seasonal Balance: Keeps your energy in harmony throughout the year.

At Doctor Moxa, we offer tailored programs to help with these areas, making ancient healing practices easily accessible in your modern life.

Absolutely, you can! Our programs are designed with simplicity in mind, making them easy to follow even if you're new to this technique. Each Doctor Moxa program includes a clear, step-by-step guide that shows exactly where to place the patches and how to use the smartpods. No need to worry about prior knowledge of TCM or anatomy—we’ve made it as straightforward as possible so you can enjoy the benefits with confidence. And if you ever feel unsure, we’re here to help or recommend consulting a TCM therapist for more complex cases.

Moxa therapy is generally considered safe and has been used for centuries. However, like any treatment, it’s important to use it properly. With Doctor Moxa, the smartpods provide controlled, adjustable heat, minimizing the risk of burns that can happen with traditional moxibustion. If you have sensitive skin or any pre-existing conditions, we recommend starting with lower heat settings and observing how your body responds.

Note: Occasionally, a small blister may appear during moxibustion. This isn’t from burning but rather a natural response as the treatment targets specific issues in the body.

Moxa therapy can be beneficial, but it’s not suitable for everyone. Avoid moxibustion if you have:

• heart disease,
• acute illness,
• skin conditions (wounds, skin infections, bruises, or known allergies to moxa)
• malignant tumors,
• bleeding disorders,
• diabetes,
• hypertension,
• or other serious medical conditions unless advised by a healthcare provider.

Pregnant women should only use moxa therapy under the supervision of a professional TCM therapist and after consulting a healthcare provider. Those with implanted medical devices, like pacemakers or artificial heart-lung machines, should consult a medical professional before use.

If you want to know more, subscribe to our newsletter and receive our Complete Safety Guide to Moxa Therapy!

While Doctor Moxa is designed to be easy and effective for everyday use, certain conditions may require more personalized care. We recommend consulting a professional TCM therapist if you have a serious or chronic condition, such as:

• Severe or chronic pain
• Long-term digestive issues
• Persistent stress or anxiety
• Hormonal imbalances
• Autoimmune disorders

It’s important to remember that long-term or chronic issues often require time and consistent care to improve. These conditions may not be resolved after just a few days of using our program. If you don’t experience noticeable benefits after completing a program, or if your symptoms persist, a TCM therapist can help create a more targeted and comprehensive plan for you.

We are always here to help you with your journey to better health, so don’t hesitate to contact us if you have any doubts or need guidance along the way. Your well-being is our priority.

Our herbal patches contain finely shredded specific herbs selected for their unique functions and healing properties. When combined with the heat from our smartpods, the patches activate and deliver warmth to the acupoints on your body. This synergy helps relieve tension, improve circulation, and restore balance, all while offering a clean and controlled experience.

Each Doctor Moxa program is tailored to support different areas of well-being, from pain relief to stress management. If you’re unsure which program is right for you, think about your current needs:

• Are you looking to relieve muscle tension or joint pain?
• Are you interested in improving circulation or finding balance after a stressful day?
• Do you need a solution to support your digestion or immune system?

Our program descriptions are designed to help guide you, but if you have any questions, we’re always here to help you make the best choice.

Yes, our smartpods feature three adjustable heat settings, allowing you to choose the level of heat that works best for each acupoint. This makes the therapy more effective and personalized, as different points on your body may require different levels of warmth for optimal results.

Settings:

• Blue light (Low): 47°C
• Green light (Medium): 52°C
• Red light (High): 57°C

These light indicators help you easily identify which heat level is in use, ensuring you can adjust the temperature based on your comfort and therapeutic needs.

No, the herbal patches are designed for single-use to ensure maximum effectiveness during each session. After each use, simply discard the patch and apply a fresh one for your next treatment. This ensures that you’re getting the full benefit of the therapy with every application.

The detailed guidelines provided with your program will specify the ideal duration for each session. Following these instructions ensures that you get the best possible results from your treatment.

Store the herbal patches in a cool, dry place to maintain their effectiveness. For the smartpods, ensure they are fully charged and stored safely when not in use. Keeping everything clean and dry will help maintain their performance for future sessions.

We accept Visa, MasterCard, Maestro, iDEAL, Klarna, Google Pay, Apple Pay, PayPal, and Doctor Moxa gift cards. Our aim is to provide a range of payment options that best suit your needs.

Once your order is placed, it is processed immediately to ensure fast delivery. Unfortunately, this means that we cannot modify or cancel orders after they have been confirmed. If you have any concerns, please contact us, and we’ll do our best to assist.

Yes, once your order is successfully placed, you will receive a confirmation email with all the details of your purchase. If you don’t see it in your inbox, please check your spam or junk folder.

Once your order is shipped, we’ll send you an email with your tracking information. You can use this information to track your package directly through the shipping provider’s website.

We offer Standard and Express shipping options. Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days. Delivery times may vary depending on your location and other factors outside of our control.

Yes, we offer free shipping on your first order after subscribing to our newsletter or on orders over 100 € within the Netherlands.

At this time, we do not ship internationally. We currently only offer shipping within the Netherlands.

We have a 30-day return policy. You can return your item within 30 days of receiving it, as long as it's in the same condition you received it, unworn or unused, with the original tags and packaging, and accompanied by the receipt or proof of purchase.

To start a return, please contact us at info@doctormoxa.com. Once your return is approved, we will send you a return shipping label and instructions on how to send your package. Please note, items sent back without requesting a return first will not be accepted.

Once your return is received and inspected, we will notify you if the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. It may take additional time for your bank or credit card company to process the refund. If you haven't received your refund after 15 business days, feel free to contact us at info@doctormoxa.com.